FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China and Hong Kong by Standard Shipping, Expedited Express, ePacket, or EMS, and in the USA by USPS.
SHIPPING TO OVER 100 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
CUSTOMS
The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient. But those cases happen in very exceptional situations and our customers have not been charged so far.
SHIPPING TIME
Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
An order status of “Processing” means your order has been verified and put into processing procedure (1-2 days). Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking, and pack the item(s). When your order is packed properly, it will be handed to the shipping company.
An order status of “Shipping” means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through customs clearance. Please feel free to contact us if you need help concerning the shipping status of your order.
Shipping time varies by location. These are our estimates for sample countries:
| Location | *Estimated Shipping Time |
|---|---|
| United States, Canada | 12-18 Business days |
| Europe, Asia | 12-18 Business days |
| Australia, New Zealand | 12-18 Business days |
| South America, South Africa | 15-20 Business days |
♦ FedEx/DHL Fast-Free-Shipping for The Selected Items (Specified on the product page): 7-10 Business days
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
For logistical reasons, multiple items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.