Frequently asked questions

 

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

 

I have not received goods. What can I do?

Please Track the parcel to check the package status:

– If the package is in transit with normal logistic update:

According to our past experience, the majority of the packages will be delivered within the time frame promised by our shipping guide.

If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

– If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

– If it is over protection time, but still not received the goods:

Since you cannot open dispute as you have not open dispute in protection time, you will need to contact the us for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.

 

When will I get my refund?

Please take easy that the fund is guaranteed as Lighting4Home knows how important your money is and we make sure that the refund is handled accordingly.

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Lighting4Home.

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by us.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.