Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
Came perfect as the description. Patch!. Bought 2 holootes Green.
A***v –
Enjoying the color change. I generally use blue, but sometimes I change to a different color. Also, no plug ins required, so I can set them anywhere I like
D***n –
I have purchased several solar landscape lights and these are by far the very best I have ever purchased. They are extremely bright and lasts all night which in my area about 8 hours and wild have lasted longer in sure. They are well built and easy to adjust to the lighting mode you want. Should one not work, take a moment and remove the front cover the battery may have come loose from the holder as was mine. Easy to do and would save the hassle of thinking bad unit. Highly recommend these lights
J***r –
Granted, I’ve only had these lights for a few days and only time will tell how long they’ll survive; but so far I’ve been very happy with them. They are low-profile, feel solidly built, and don’t mar the look of the landscaping like some lights do. They also last the entire night.
A***e –
Work great very bright
C***n –
Good, thank you. The lights had a good-sized solar panel unlike most of these cheaper solar garden lamps
A***s –
These lights are awesome! They really give the house a nice look at night. They’re bright and very colorful. No issues whatsoever! Would recommend these lights to anyone looking to give their property a nice relaxed look in the evening.
2***r –
Very fast shipping, they look very good quality, now to check the light they give and duration, sure they work well, I will definitely ask for more.
Customer –
Great store and products, arrived well packaged and already working, AM, will buy more. Note 10 for this seller!!
D***n –
Producto correcto. Según descripción, recomendable. Envío súper rápido, pedido un jueves y recibido el lunes.
P***r –
Exactly what I was looking for, very good lighting, but to check when they will be fully recharged …. I just received them and it rains …. lol very fast delivery!
M***n –
Don’t hesitate brilliant quality last till morning and very nice and bright… I use these in big planters in my outside bar and deck and they are simply brilliant. I ordered 2 then next day 2 more and a week later 2 more… awesome product ajd I don’t write reviews and I’m a very fussy customer. 👍
E***r –
quick delivery and very good colors. you can stop at a particular shade of color that I liked . range is not that much can illuminate up to 4 feet height
9***r –
I bought 2 of these at first. They are so well made easy to use u just have to make sure u push the button 1 time to turn on and then it needs to charge in bright sun for about a day. Wow then the next wmevening u push and hold button till light comes on then wow so beautiful I’ve bought 6 sets so far. The lights can color change or be white lights up your garden like no other. Thankyou
M***o –
Excellent products. The orders arrived earlier than expected. They give enough light. I’ll ask you again.
S***i –
I’ve been using these lights for about two weeks and they are bright and long eight plus hours. The first thing I did was put the solar panels in the sun for two full days of bright sun. After that they’ve held their charge and look great.
T***z –
It has arrived quickly, very happy with the service, if they work just as fast as they have arrived, it will be great. I will definitely buy back at this shop.
O***v –
Shine directly from the box, looks quality, bright!
F***a –
They’re very good. Great Light
B***t –
We quickly dissipate in shipping and very good, they work well. Recommended 100%