Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
Fast delivery to Nizhny Tagil is slightly less than two weeks. Packed qualitatively, the courier brought the parcel home. It shines perfectly and does not take up a place on the table. Can work in several brightness and light temperature modes. Recommend
D***k –
Fast shipment and delivery. Very good quality. Excellent store! I recommend!!!
A***a –
Fast delivery, description corresponds to 100% three lighting modes, switch one time touch, long hold adjust the brightness level, bend in all the swimmers, flicker no, never regretted buying. Happy new year, good luck, success, well-being and health
L***n –
Description exact, very good lamp. I had to wait a long time. But it was worth it.
Customer –
The lamp is bright enough. 3 glow modes (single pressing) and smooth brightness adjustment (when holding). The casing of the diodes is made of simple, but not smelly plastic. The flexible part is very pleasant to the touch as a soft touch coating. The packaging was not a super reliable solution-the box in the box and both were damaged from a point impact in the center, but it’s all right. I recommend to the store bubble wrap the inner retail box. Initially I considered the variants of lamps for a thousand rubles. As a result, I took for two and do not regret it. The power supply is not heated at all. The plastic of the lamp itself on the casing is a little warm, but it’s in maximum mode. I can recommend.
V***v –
Товар пришел за 5 дней из Москвы. Качество хорошее. Гибкая ножка прорезининая, приятная на ощупь. Лампа довольно яркая, 3 режима: холодный, теплый и смешанный. Мои ожидания оправдались.
D***n –
Class, but not straight very bright) 1 photo without turning on, 2 on white LED mode, 3 white and warm, 4 only yellow. Got very quickly, a week seems to me in Orenburg
Y***o –
Beautiful, arrived by courier, then I’ll add a review
I***v –
From the moment of order to receipt in Novosibirsk 12 days. The lamp box is additionally packed in another box, inside the lamp was fixed with a piece of foamed polyethylene. The leg is protected by a package. Came without damage. 3 Modes-cold, white and warm light. Switching alternately touch button from the edge of the lamp. When holding, the brightness changes, which is remembered when the next turn on. Cover the legs soft touch. The position changes gently, but keeps confidently. The bracket is flat, almost does not interfere with laying the table against the wall, it acts minimally, keeps firmly. Chic lamp, I really liked it. I cost 1562r on sale. Recommend.
V***k –
Excellent lamp, for training light with a head, delivery to Odessa 14 days
A***o –
Excellent lamp, bright, smooth adjustment. I order not the first time. I recommend the store and the goods.
V***o –
Срок доставки средний. Упаковка отличная. Светильник рабочий. Я доволен. Рекомендую!
Y***g –
Very convenient and functional lamp. Does not occupy a place on the table. Simple but durable fastening. The parcel came well sealed, without damage. I recommend the store, I will order more.
N***s –
3 color shades lamp, very good for reading perfect!
P***r –
It came very well (nothing broken, just a little bumpy the corner of the box where the lamp came from). When they left the package they talked to me 3 times, a pre-recorded message was heard saying they were outside to deliver my order jajajaj. The 3 lights are really good, they’re not squealing and the lyrics of my books look good. It spans enough to read my college books at ease, which are something big. It takes up being connected to the plug. Order: 19/January/2021, delivered: 18/February/2021. 30 days delivery. In the last photo I put you see how warm light illuminates.
N***v –
Good Lamp, bright, quite long. Switching colors and brightness on one touch button. I somehow came without a box-in a package and inflatable protection. But it does not matter-everything works.
K***v –
Пришла за 7 дней по цене в 30 долларов (2300 рублей) Хорошая настольная белая лампа. Все согласно описанию товара. Три режима света, все управляется одной сенсорной кнопкой: сначала загорается холодный, потом нейтральный, далее теплый, следующее нажатие на кнопку выключает лампу. Провод от лампы отсоединяющийся. Сама светящая часть лампы может показаться маленькой, но света от нее много) Минусы: провод выглядит дёшево. Силиконовое покрытие на гибком штативе немного ходит.
A***x –
The lamp is great. The only thing in Russia is only black. Wanted White. On the kitchen table from Ikea is not put. Delivery 3 days IML in Moscow.
Customer –
Seller recommend! Delivery in Mo 10 days. Lamp-Super! Three backlight modes, powerful design, convenient holder. For home, children, office, Chinese rule. Took on 11.11. Sometimes it is better to throw 1000 rubles, but take a worthy option.
S***v –
The mount is very reliable. It shines bright. Completely satisfied with the purchase. The courier at my request brought to work.