Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***e –
Light and the brightness is very accord with my expectations, once again I´m sure the merchants of products! Product quality is very good, in line with the description, worthy of trust! Fine workmanship, appearance generous, is a very good product! This i
M***r –
Very bright, look very surprising! Found this product very easy to match, the effect is very good! Soon receive packages, good packaging, product quality all right! Thank you very much! Looking forward to the next meeting and cooperation!
B***y –
I have to say that I am very impressed with the product. It looks very valuable and high quality in appearance and workmanship. The packaging was very sturdy and the shipping was very fast.
D***r –
The effect of light so well! Good product, recommend it to my friends! Logistics, packaging is very strict, there are layers of protection, one of the thick layer of foam. Waterproof function is very good, beautiful appearance.
J***r –
Very beautiful! The roof can be opened in the home, I must choose waterproof outdoor lamp, chose the right! Simple and elegant, thank the store!
V***r –
Très lumineux, look très surprenant ! J´ai trouvé ce produit très facile à assortir, l´effet est très bon ! Recevez bientôt des colis, un bon emballage, la qualité du produit tout va bien! Merci beaucoup! Dans l´attente de la prochaine réunion et de la coopération!
6***r –
very pretty wall light, received quickly, very well packaged, the store responds quickly, very serious seller, I recommend
R***n –
The light arrived in good condition. Very pleased with the quality. It arrived in UK within 2 weeks of ordering – very good service. Thanks
R***r –
Love the modern look of these lamps, the different color temperatures, between warm to cool white, the remote is a nice touch so is the app, easy to use them both and the shipping is very fast, got it in about a week even it came from China to the USA.
P***r –
pleased with the purchase. the lamp came exptremely well packed and in perfect condition. the store was comunicative and helpful by sending the lamp with FedEx for free. I recomment this store!
R***r –
We were skeptical at first, but were pleasantly surprised and satisfied. The quality of the lights is very high and we will adopt them again and again
P***o –
A chic and elegant thing made neatly, the light is bright, I recommend the store! Delivery home by courier, the lamp is packed very worthy. Fasteners in the kit.
Customer –
Good product. Comes with a waterproof wire connector, which can guarantee the waterproof problem. Very caring store
V***r –
Very good product, good aluminum quality and solid appearance. Excellent aesthetic performance. Recommended
E***r –
Packing is very good, I really like this lamp, the quality is also very good, satisfied
O***n –
Works well, perfect packaging, arrived very fast. Thank the store!
H***s –
Excellent , it works well, shipping Package was very protected !
P***r –
Very bright, look very surprising! Found this product very easy to match, the effect is very good! Soon receive packages, good packaging, product quality all right! Thank you very much! Looking forward to the next meeting and cooperation!