Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***d –
My room was very dark especially that I modified the room and there were areas that wouldn’t get light unless you install spot lights but the house is old and has plaster cielings that would be a big mess these solved the problem because you can adjust it in many directions!!!
O***a –
Оплатив товар, решила отказаться, продавец не отреагировал и очень быстро прислал…. Вот теперь и не знаю, что с ним делать…. Светильник на взгляд качественный, если соберусь куда нибудь поставить, отпишусь… Что касается продавца и товара рекомендую… очень быстрая доставка….
P***é –
A little loose at the reception but very good product, relatively fast delivery!
S***a –
Came all the whole, installed, everything works fine, the goods are happy, thank you
V***l –
The goods came quickly. The lamp corresponds to the photo, good quality, good painting (will not scratch and paint fly away). In general, +++++
D***v –
Very good, no experience done in minutes
N***r –
Our closet is like L shape so this light is perfect for us to adjust the way the room is and brighten every corner.
Y***a –
I ordered this for my Son’s room, he has a lot of collectible figures in his room. This 6 light unit put light in many directions to cover his collection and lights it up bright.
R***v –
We just purchased a home and the kitchen lighting was terrible so I decided to try these lights and it was perfect. My kitchen is small, so if your kitchen is on the larger side, I’d suggest 2.
Customer –
The product is like the description, how bad the battered wanderer came. Waiting to try it
K***. –
There are no complaints about the configuration and appearance. Used two sets of these lights to turn a long, dark hallway into a gallery setting! Swivel heads were perfect to illuminate the artwork. This simple design works well in any setting.
E***t –
This is a good light fixture overall. I was looking for the light fixture with replaceable bulbs and this fit exactly what I was looking for. I used this in the 10×12 kitchen and this covers the area well.
A***v –
Well packed. Goods Super