Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Very good product, it’s light and compact, I can put it in a pocket and bring it everywhere. With compact size, the brightness is perfect for a darkroom. Image quality and sharpness are also good enough for home use. What I like most is automatic focus adjust and keystone correction, which makes it so easy to use. It can play the photos and videos from a memory stick, or connect with a phone and play music. Overall, it has all the functions I need and the quality is very good.
N***a –
Thank you very much to the store for the quality goods and customer orientation! Answered all my questions while waiting for the parcel
A***o –
Came very well packed, everything is intact. Everything works fine!
A***o –
Great little projector that does a big job. Love the auto keystone and auto focus features. Drawbacks are the brightness is a bit underwhelming, mostly when the movie is a dark scene and not vibrant you loose any details that might have been there.
R***n –
K-compactness! It’s all over. Not all functions have tried. And, yes, I would like a bigger brightness and less grit. But, in general, for such a karapuse-the characteristics are excellent. Exceeded expectations. In Ukraine came in 20 days, in Ukraine-through Nova poshta (there is the possibility of choosing a deliverer in Ukraine when ordering).
E***e –
I would recommend it to anyone who is looking for a smart portable projector. This is probably the smartest projector you have ever seen on the market. The screen adaption technology can automatically adjust the screen in seconds, it helps a lot when we move the projector around in our house.
P***A –
A very cool projector, I’m delighted, for the spinners elegantly approached, just as suitable for movie views, very bright. You need to repent a little to connect to the phone after WI-FI, but also on the iPhone and Android connected everything perfectly. Packing on conscience. I hope it will last a long time.
R***l –
The delivery service was before I thought, the store was always very attentive, friendly and respectful and overall there was very good communication with the, regarding the projector, it has good finishes the image resolution is optimal and connectivity is to my point of view very easy to realize
Y***a –
Everything works, thank you, excellent projector, took for cakes! Thank you store!
D***o –
It came quickly, packed qualitatively, which eliminates the risk of damage during transportation. The device has not yet been figured out …. in the process but looks durable and quality.
A***v –
Super!!! everything works! And delivery is fast and packed Super.
D***v –
The projector is good, its money is worth. Packed perfectly. Seller Thank you
Customer –
Very good projector for such a price. I bought for inscriptions and drawings on cakes, but so far we look with pleasure movies❤Thanks!!!
S***v –
Delivered today. Overall experience on the projector is very good. We are going to install it in whole kids’ classes. Too good product.
V***k –
Everything is fine!!!! Thank you store. Delivery in 10 days! I ‘ve always been in touch.
C***a –
El proyector es maravilloso y llego súper rápido más o menos 1 semana…: muy contenta
A***a –
Amazing picture and next level technology built-in with the auto keystone correction and obstacle avoidance. Get this you won’t regret it.
A***a –
First time owning a projector I start from something smart and portable. I like its compact size and light weight, very easy to carry around to project on different walls in the apartment, I usually play Switch in the living room while sometimes I feel like watching a movie in bed so I bring it to the bedroom…Very convenient！