Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Looks very nice. I used these for vanity lights in my master bathroom and I love the brightness and slim design.
V***v –
It’s just what I wanted – a simple, nice looking, easy to install, downward shining light. It has a nice daylight feel without being too bright.
M***i –
אחלה lamp really beautiful thank you to the store top quality
G***s –
Product as AD, great workmanship.
Y***y –
I replace my bathroom light with this light. I did it myself. Make sure to measure the size of the junction box, Also Install the dimmer light switch. Love this light
Customer –
Awesome light for the price. Very clean and sleek looking. Puts off a lot of light.
I***v –
It’s really bright for what I need right over the sink area. The brightness is limited to that area and doesn’t light up the whole bathroom, but I love how it looks.
A***z –
Great for bathroom, color is definitely “cooler” but I love that it’s instantly bright in the bathroom and the fixture is very sleek and modern looking.
Customer –
Super light! fast shipment and very good quality light.
P***d –
It instantly changed the vibe for the whole bathroom, very modern looking. It comes together with our modern bathroom, which we just renovated. It puts out way lighter than I expected, and I love it. This was very easy to install and looks like a much more expensive fixture.
I***a –
I’m really impressed at the amount of light the “warm white” option gives my windowless bathroom without making the space look institutional. Couldn’t complain.
F***l –
The sleek, minimalist, modern design of this vanity light adds the perfect touch to my bathroom! I know there are other sizes available but if you can accommodate, get the full 60cm option, it perfectly illuminates my mirror, wall, sink, etc!
K***r –
This bar light was great! Perfectly aligns with the medicine cabinet. It is not flimsy at all, durable metal construction. Definitely recommend.