Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***n –
The product arrived at reasonable. Look top quality וטוב
M***o –
Very nice product
A***a –
super bon eclairage comme sur le descriptif je recommande
J***s –
Haven’t tested but looks good and fast delivery
E***t –
As shown in the photo, I tested it with daylight, and they work perfectly and give a proper light. The measurements of CABLES between spotlights are as indicated. I can’t wait to try it at night.. Even if they are a little expensive, I am happy with the purchase, I hope they will last long and really be waterproof. Received in 6 days, fast and reliable store.
6***r –
Delivery is fast, work.
M***l –
Called oké, only had the light so much stronger expected. Price performance ratio. Too expensive.
U***u –
Thanks
J***g –
Super nice set of garden lights came with all the extra mounts can’t wait to install
E***H –
Very well made and the cable are also beautiful long. It produces a beautiful soft light which still in 6 colors can be changed. US liked blue and green best, what with the remote control can be adjusted. Easy top
A***y –
Corresponds to the description, shine bright enough, there are many glow modes, came very quickly
C***r –
Excellent product. Surpasses the expectations I had when making the purchase request. They work impeccably. I’m very glad to have them. They are of very good manufacture and electrically safe.
M***e –
Quality and solid material
R***a –
Packing ok Operation ok
M***p –
Great product, remote signal could be stronger. But it works.
J***a –
Perfect light lots of luminosity very pretty spotlights
Y***v –
I bought 2 packs. The shipping was fast 2-3 weeks. Very good quality, the light is good and soft. Made a test up to 8m to the wall is ok. The remote controller is universal. All 2 sets will be controlled from one remote. Charger is universal (replaced with my own, everything is fine). I think the whole memory and controllers are inside each lamp. Thank you.
A***k –
Fast delivery, less than two weeks everything works. Packing is fragile but everything is whole. Not a sealed plug will need to think the box to keep it all standing on the street.