Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
Everything is perfect. I arrive before time. And it works very well.
S***n –
Excellent lantern, everything works. The turntable after 15 seconds itself turns off. When I took the packing red glowed, turned on in motion somewhere myself
D***t –
Product came as described the only but very serious shortage is that it fails within 7 business days arrived but only after 3-4 weeks
K***m –
Goods norms. The son is happy, it was important for him, the presence of the emergency function, it is!))
A***n –
Cool thing, thank you all works, there are both dimensions and feet and turn signals. Top
P***a –
Works well. Useful when you do not have rear lighting.
D***v –
The goods are excellent. Everything works. And came in time. I recommend the store.
E***r –
Muy buena opción para instalar en el patinete electrico Xiaomi. Muy sorprendido por el artículo al disponer de unas gomas muy resistentes para poder fijar tanto al manillar(maneta) como al guardabarros trasero. Muy recomendable y valoración muy alta de producto. El mando muy facil de manejar, y util para andar en ciudad junto a vehiculos, pues al menos puedes indicar tu posición/desplazamiento…. Rapidez en la entrega, llegando antes de la fecha estimada de entrega.
A***v –
Very good, made soundly in an aluminum case, shines brightly. I advise you to take it.
A***r –
The charge holds +-8 hours. Including the turn signal flashing all the device, not very convenient, and so super.
R***s –
Muito bom só achei à iluminação fraca deveria ser mais potente.
D***y –
The box of the bull is worn by Ale product priyshov in the garage I recommend!!!!
E***a –
Everything works, it shines bright enough. The parcel came quickly, I recommend
E***t –
Good packing and items is as advertised
M***v –
Советую. Товар очень понравился
A***a –
The description is accurate. The store contacted me because the model he had ordered was not available. The order despite being paralyzed for a couple of days because of the lack of stock, it’s come very fast. Very happy. There’s no proof.
A***v –
Usual delivery almost a month to Nizhny Novgorod is not fast
I***n –
OK
E***z –
A 10 in everything, thank you