Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***z –
9 days to Chile I have already bought several for my and friends so as custom everything perfect
Customer –
All good… It looks like a great product…. I have tried at night for an hour and I have illuminated the road as a headlight car…. Thank you.
M***s –
Lanterna de ótima qualidade, a iluminação é muito forte, só não testei a duração da bateria… Entrega extremamenre rápida, apenas 17 dias
P***r –
He arrived in perfect condition, it has good power in lighting and wine with all the elements mentioned on the page.
Customer –
Produto muito top, chegou muito rápido cerca de uns 15 dias. Campinas -SP
S***i –
Tudo conforme anúncio. Chegou com 11 dias após o envio.
G***A –
Beautifully packaged, and great quality, store sent super fast. Recommend.
T***i –
Arrived super fast but the taillight not works.
C***s –
Very good apparently workmanship very good, strong light, mega fast
G***r –
Excellent Product, LEDs strong and accurate. All as the ad. Well packed in box. Recommend to everyone.
K***k –
I already have 2000mah and satisfied, but sad for battery. So I order new one, 3200mah. Battery is bigger than 2000mah one and charging port is changed to USB-C I really glad this change 🙂 Thank you for good product!
O***v –
Delivery from China was two months and three weeks. The body is metal, it shines well, the tail lamp is working. On the bike has not yet attached.
Customer –
Same as described. Product quality. Well packed. Lasts almost 3 hours in stronger light then is weak to fade. Did the test. Not compared the range it with my other headlight but it is very strong. The metal part headlight warm but nobody will be putting hand there. The only complaint is that came damaged support but it not affect the placement and not the operation.
A***n –
Very fast delivery!!!! Everything is super!!!!
E***z –
Very happy with the flashlight, the light is very good and works perfect. Both the front and the rear.
J***a –
Very good quality,
E***i –
Arrived after exhausted buyer protection, contracted company had the product since 26 November and recently delivered it 24 days later
P***t –
Excellent! Fast and good quality. Still not know the length and if indeed resists rain because not tested at long distances.
Customer –
Illuminates well, though it moves a bit of the handlebar
I***r –
Arrived pretty fast. The light lasts over 1.5 hours (didn’t tried more than that) charges about 3-4 hours. The light is good for riding, let you see around 20m ahead in the dark, sits firmly on the bike.