Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***o –
I absolutely love this diffuser! It works great in the car and isn’t too misty.
E***i –
really good store. best relation between quality and price
L***E –
I love it so much. I always forget to bring water in the car, but when I remember it’s a fun, nice-smelling experience. Especially at night with the light, I’ve had it for more than a month now and it still works perfectly.
Z***o –
Best store , a great buy, low price. Super contact . Thank you very much , I am very happy. I recommend shopping at this seller
V***g –
fast and helpful response , great shipment packaging and 100% genuine . Highly recommended
S***H –
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
N***n –
Beautiful, great quality and very fast deliver. Thank you so much 🙂
K***g –
Good Product. Just like the picture
M***I –
good product, good quality
K***u –
very good product, and will buy again next time thank you
V***H –
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
K***n –
Great value for the price. I used it on an 8-hour road trip and it works great.
E***o –
It’s so quiet that I’ve even been bringing it home to use by my bedside. Hopefully, this lasts long for the price! I may get another if it does.
T***n –
That’S Perfect! Delivery is very fast)) super quality. Thank you)) is recommended))
R***a –
I love the fun color changing option of this diffuser! My daughter was instantly mesmerized by the rainbow of colors. It fits nicely in the cup holder of my car and isn’t overwhelmingly strong.
P***E –
Excellent product and fast delivery of excellent store Recommend to deal with it
K***u –
Excellent! I’ve had it for over a week now in my work building office and I have to say I’m pleasantly surprised at how much I like it. Although it is small, it’s powerful.
U***t –
Excellent shop. Qualitative goods. Excellent packing. Fast delivery.
U***l –
!!!ONE WORD!!!! COOLLLLLLLLLL. Truly nice, no joke. Thanks store. I like it.
U***g –
I love humidifiers and we always use one at home. And I’m so glad that I found this that’s perfect for our car. It is so easy to use. A real value for money. I especially love the ease of changing the settings of the airflow and the color of the lights with just a press of a button. Having this diffuser in our car now makes car rides more relaxing.