Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
These balls are great, they float around the pool in the evening Change colors. They are solar so they recharge during the day.
C***y –
Works very well after 2 days of sun!!! I ordered 2 others and I would recommend again
A***r –
Corresponds to the description, the goods came even before the declared time
R***r –
Balls inflatable-just super. When I saw them, I regretted that I ordered only 2 pcs. Inflate with a special syringe (comes complete). Reodically (in my opinion once a week) you need to blow, as slightly descend. Made with elastic polyethylene. Light changes simply fascinating. In the kit there is a remote control, but I have not used it yet, satisfied with the factory setting. At the bottom there is a solar battery in the form of a plate, due to which you can put on a flat surface, also there is an on-off button. If you use for the street, you can either put or hang water, just put on the ground not an option, because they are light and can carry even a light breeze. In daylight do not work (during the day they charge), and as it reads a little dark, they begin to glow. I am happy with the goods, I recommend to purchase. Delivery to Moscow 3 weeks. To the store of success in business and thank you for a good product.
Customer –
Love this!!! I will purchase more of these Just fun!
Customer –
This was purchased for a friend who absolutely loves them It must be fairly dark before the illumination is visible
Customer –
I was prepared for some of these to not work based on other reviews’ so we got two sets and love them! They have a one color option and a multi-color option They are bright’ float well and our party guests thought they were great I would use these lots of other ways too and we will order again
Customer –
Great option to the larger more expensive single orbs
I***v –
Fast shipping. Everything works. great packing. Thank you.
H***t –
good product
R***a –
Well, just like the description and the accessories. The only problem is that when I press the knob it blinks the balloon but it doesn’t do what I put, otherwise they light up pretty well. Shipping in less than 10 days
S***y –
To Kiev from China came in 10 days. Hold on! Well packed. I liked the quality. You can use it as a pendant ball, which also pleased. I’ll check in tomorrow.
I***v –
Fast. Everything works. Full tracking. I have not seen such a service for a long time.
M***O –
It’s perfect, swell like beach balls And to work with the command
Customer –
Bought this as a gift for my very picky sister-in-law. She was very skeptical as to whether or not she would like them. Since day one , it has been non-stop laughter and enjoyment with my colored “balls”.
Customer –
I Purchase this solar lights for my pool area , it’s worth the money , I’m about to purchase more. I got a lot of complement already . so far I’m very happy . I recommended if you looking for one.
Customer –
This one of the best purchase we done. First we order 4 then order 4 more. They change colors by them self no maintenance. Look super nice. If you don’t have pool you can hang them in the patio.
Customer –
These are cool! They were only in a few hours of sunlight but they already work. They slowly change color. Light goes all the way through like a glowing ball. Great!
Customer –
These are so cool. Very mesmerizing and a nice vibrant colors.