Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***k –
Nice lamp, precisely for the children room.
G***. –
I haven’t started to put it together but I feel satisfied with what I see and the instructions for putting it together.
D***s –
The shipment was fast, and the lamp is nice but fragile. The gunman is a bit tedious but once armed he is well for my daughters. I recommend the store
R***r –
Ночник супер, заказывала в подарок, с крутилкой словила вертолёты))
V***v –
Packed perfectly, it came quickly. Instructions for Russian no, but it is not necessary, everything is elementary. Three brightness modes, two colors (blue and white), you can turn on both at once. Twist) purchase is very satisfied, I recommend the store!
O***a –
Cool!!! The effect is amazing! Only did not understand which application is required, for Bluetooth connection and use as a speaker
D***v –
Three colors blue, yellow, white can both one choose and color combinations with individual flashing etc. N total more than 10 options. Can increase or reduce brightness, also can turn on rotation. There’s a timer. Children like, and this is the main thing.
M***n –
I am very satisfied with this product, it is very relaxing to have a star sky projected to the ceiling, even if a little blurry. Quite technical to assemble but if even I arrived, you will also get there lol Very convenient remote control, you can adjust the brightness, colors and projection time. Offered with a very nice box, although damaged on a corner
M***i –
Wonderful! There is a video instructions!
Customer –
aun no lo armo, pero la caja viene bien enpaquetada
Y***l –
The package arrived quickly, the packaging is stunning, the lamp works great and is simply beautiful
V***r –
um das compras mais belas que já fiz, valeu totalmente a pena por mais simples seja a forma de montar, penso em comprar novamente e a que gira. Demorou pra chegar, mas veio muito bem. nas imagens não aparece muito por conta da camera, mas pessoalmente é realmente lindo.
N***v –
приехал быстро.. но не работает белый свет… тоесть от двух цветов тоже красиво но хотелось бы и третий!!
R***r –
Beautiful, high quality, attached a cute postcard from the store, the instruction is also in Russian language, but… It will not help, because the assembly is still hell. The most difficult was not to collect, but to peel off the protective film. It is applied for centuries, really strong. I did not really understand which side of the rear (they are both glossy), I collected the one that was pasted with a film-it seems to look normal. All 12 constellations are depicted!
V***v –
The description is accurate, the order came earlier than the term for the week. Seller recommend. The child is delighted!)
R***s –
Bella lampara to teach my son the constellations.
V***a –
Собирается легко, есть даже куар-коды с сылкой на видео инструкции. Перед первым включением рекомендуется зарядить. Светит ярко. Дети счастливы.
D***d –
Very pretty, smaller than I imagine. Special effects in the living room and bedroom.
V***a –
Beautiful, é mount but not is difficult.