Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***i –
A great and good product I would recommend dealing with.
Customer –
fast delivery, it see good, i will test it and give additional feedback
R***Y –
Correspond bien à la description. Réception en 18 jours. Matériel de qualité. Satisfait de cette commande.
M***y –
Working really good, powerfull with high jet pressure
A***v –
Немного помятая, но работает. Несколько насадок. Спасибо
S***o –
Thanks to dear friends, the parcel received everything is perfectly well delivered by a new mail, all of you health success of an excellent mood.
М***а –
A little bit had to drill a hole in the center. The children are delighted. In the Rostov region after 6 does not work even when the sun falls. Afternoon everything works fine
F***r –
Received quickly just 15 days. I didn’t see it that small She’s doing her business in my Deco pot. On the other hand I thought it works by day. But no it works only in the sun. So if no sun nothing. Finally for the price I’m still happy.
O***o –
Fast shipping. Until they tried, because there is no sun.
L***E –
Very satisfied with my fountain my birds will be able to come desalter order according to the description serious store I recommend
V***v –
Everything is super
C***a –
Really very happy, works very well. Do not put all the tips provided with, the water has trouble mounting
A***t –
Cute water fontijntje. Slightly smaller than expected. Nice thing. Top fast delivery
Y***E –
Well received quickly thank you much more than try with the sun and very nice fountain
Customer –
Conforme à la description et à la photo, envoie rapide, idéale pour mettre dans un petite bassin ou une fontaine à oiseau. Je vais en recommander un pour offrir à un ami. Merci au vendeur que Je recommande.
V***v –
Fast delivery to qualitatively packed seems to be all the safety I do not know how it will work tomorrow I will check at the cottage in addition to the feedback thanks to the store
M***i –
Perfect, a little and ingenious solution to have a drinking fountain in the garden
A***s –
A mini solar water fountain. I couldn’t test it because it is a gift for my husband for father’s day. It is a special day for fathers. My father died 21 years ago, so I can’t give him anything no more so I give my husband father of our children a present.
V***o –
I have received my order in good condition. Received it in 2 weeks 🙂 Works as it should and is described. Thanks for the good packaging! Recommend this store.
D***y –
fast delivery and as described