Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***n –
Love this lamp! It’s a lamp and a great decor piece. Really like the dimmable feature and the different light options.
Customer –
The lamp is stylish with different light intensity. I liked it.
A***e –
!!!ONE WORD!!!! COOLLLLLLLLLL. Truly nice, no joke. Thanks store. I like it.
I***n –
I bought this lamp because of its unique modern style and simplicity. The lamp definitely draws attention and lots of oo’s and ahh’s from others with its circular design. I like that this lamp offers three different color temperatures so you can have the light match the ambient light of the room. This lamp is fantastic and definitely worth paying for if you like a unique modern design.
C***a –
Really surprised how alluring this simple design adds to my home decor. Truly plug and play.
W***s –
This lamp is unique in that it gives off as much or as little illumination as anyone could ask for. Perfect for almost any spot in the house. Very attractive, well-made, uses little electricity and is extremely functional.
I***n –
very nice! as described. The size is just right. Love the different brightness and temperature settings.
C***o –
I bought this for my husband to use on his end of the couch. He was always complaining that he needed more light, but I didn’t want a big bulky lamp that would take up a lot of space. This emits just the right amount of light, looks sleek and clean and doesn’t take much space. My husband is very happy with it.
G***n –
Very fast delivery time, your beautiful product, I like a lot. Very well packaged for transportation.
A***a –
Excellent quality, the lamp is metal, not plastic. Steady
F***a –
I was looking for something modern, different, quirky, functional and not too expensive. This light checks all the boxes! Makes a great night light too.