Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P*** –
Delivery is very fast: on January 25 I ordered a lamp, on February 3 it was delivered to France. The lamp is neatly packed, came safely and safely. When connected to the network works perfectly, all diodes burn. In practice, I have not yet used it, I will add a comment later.
M***a –
All perfect, it’s the second one I buy because the spice has been excellent
S***h –
Not the first time I buy this lamp. Everything is fine! And the delivery separately pleased-only two weeks.
F***i –
Well packed, I didn’t try it yet
G***a –
Добрый день, заказ пришёл как и заявлял продавец . Заказала 17.01.2021 пришло 9.02.2021 . заказывала за 2472, а сейчас она стоит 2264, обидно на 200 р . дешевле. Описанию соответствует.С продавцом не общалась небыло необходимости. Упакованно всё было хорошо в пупырчатую пленку, сама коробка было в пакете и + лампа ещё в одном пакете. Рекомендую и продавца и магазин. Если понравится буду заказывать ещё. Спасибо.
C***t –
Delivery in 10 days as indicated on the order. Excellent product. Well packaged.
R***a –
Great lamp, cures gel products very well. Shipping to Bulgaria took 23 days.
R***a –
Great lamp. I order the second time.
A***a –
The lamp is chic for this money, neatly packed, the box in the film, the instruction in all languages, the cord is long (which is very important), everything turns on, on on I’m sure that all type of top, I recommend!
L***k –
Paws work everything super
J***n –
perfect! this is my best lamp in 5 years. Don’t want any other.
A***u –
The lamp looks very good, let’s see how it will show itself in use. I somehow thought that she would be a little more, in comparison with my old lamp it is much smaller. Delivery is fast, the quality is very good! Original!
Y***a –
The lamp came in 2 weeks. Good quality, nice beautiful body, color. All diodes work, power modes are switched long by pressing the on/off button. The instruction is for Russian, the bar codes are the same on the lamp and the box, so the dump is original.
A***A –
The parcel came in two weeks, the box is crumpled, the lamp itself is fine, everything works, excellent.
D***i –
Didn’t try with gels yet, but sensor works perfectly. All packed well. Delivery super fast. I hope led lights will last long time. I’m very satisfied with the purchase. Thank you very much!
L***e –
Conforme à la description et elle fonction bien. Je recommande cette lampe
Y***a –
The lamp came for two weeks. Packed perfectly. There is an instruction for Russian. There is a soft start mode. Changes with a long press of the power button. Timer with memory. It’s fine. Price quality is consistent.