Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***o –
The product arrived very well packed, works very well for decoration.
M***e –
Lights too bright not talking of filament bulb color in mind. Size smaller, so satisfying. Just Charge Jack, charging status will be easy dish.
Customer –
Glittered so listen ㅜ ㅜ thought than the more satisfactory leaned. Very good, thx!
Customer –
Good
L***k –
Very cute lamps! Well packed. Shine is not very bright, but quite enough for a romantic dinner.
P***a –
Corresponds to the description! Delivery in 3 weeks! Recommend!
S***k –
Cute and light cozy’m
G***g –
Quickly coming products wholesale small and cute four yo ~
L***s –
Tnx..for fastly sanding..Nice little night warw lamp,but light is not so much.. anyway tnx
Customer –
Fully featured. Cheap tee at Anna and lightweight plastic bulb is the shoulder quality risk and high charge type highlight the prayer letter customer service! So much nicer 🙂
T***t –
Nice bur smaller than expected
H***o –
Before buying, Try to use is the one light Multiple turns out to be the use. Therapy apparatus additional purchase was four. Than the price is this grew but Product is more good seemed to four key
C***l –
Good product and very practical for night, warm light, perfect if there is a baby in the room. I arrive on the right date and with good packing, no bumps
S***i –
은근히 조명 밝기는 분위기도있고 좋은데.. 디자인이 어디가 좀.. 검정색으로 살껄 그랫나.
Customer –
I am really satisfied with the product. The are a bit smaller than I thought but the quality is completely fine for the price. Would recommend!
P***r –
Beyond cuddly ~~ well received it
원***장 –
Cute and this please long one day yellow light and Also can hang anywhere should not so good with non-lining
G***r –
As described, beautiful. Was sent beautifully packaged, very carefully! Arrived perfect!
G***c –
Caustic non Okey