Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lighting4home.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
The product came fast and safely, the USB charging wire is included.
I***a –
A great addition to an office.
T***o –
Light enough to switch the sensitive and color temperature switch and it will work.
J***z –
All right!!. It is a pretty good quality-price product, highly recommended. I bought 1 and now I just bought another 2. A pleasure.
B***l –
Fast delivery. all is good and match good quality
R***v –
I really love this lamp. It is exactly what I was looking for. Small footprint on the desk, but lots of light. I use it for work.
B***r –
very fast delivery good packing i am very happy the lamp is working prerfect thank you store 5+stars
R***z –
Good product, works properly.
Y***g –
Done qualitatively. It shines bright. The brightness and warmth of light are adjustable. The base is very light. Recommended.
E***r –
Very fast shipping! I was surprised in a few days I had the package at home. Very light lamp but looks good quality. It lights up a lot. It has three adjustable positions. Very advisable. No need to contact store.
O***s –
In general, the lamp is not bad, unique design, space-saving lamp.
V***a –
The goods came in two weeks, packed perfectly. Product corresponds to the description. I recommend
1***r –
The parcel came quickly enough Express 5KA. No damage. Corresponds to the description. Light for reading will pass no more. There are two modes of glow, cold and warm, very convenient.
6***r –
OK thanks so much for the lamp, great
N***h –
The boxes came mint, but the lamps themselves are working and without damage.
A***z –
Es totalmente plástica, pesa poco lo que hace que sea un poco inestable. Tiene tres tipos de iluminación que se puede registrar en intensidad.
원***이 –
Overall the quality is very good and the usefulness of the moving glare spot is wonderful.
H***s –
everything was shipped and delivered quickly , and very well packaged , this is my second purchase , highly recommended store . + 5*
J***n –
Great homework lamp for a small space. Adjustable Y shape puts light where you need it for homework and is easy to adjust to remove glare.